Whitelist

A whitelist rule will deliver all messages from a specific sender directly to your Inbox, even if a message otherwise appears to be spam. To whitelist a sender directly from a Spam Report, please see the Spam Filtering & Reports section.

• Create a whitelist rule from a message
• Manually create a rule to whitelist a sender
• Manually add an address to an existing rule 

Create a whitelist rule from a message

If you have a message from the sender you wish to whitelist within your webmail account on our mail server, then you can add this sender to your account's global Whitelist by doing the following:

1. Login to your webmail account with your full email address and password. (Additional Information)
   • Note: The URL to access your webmail account is typically "pop." followed by your domain name. For example, if your website is "http://www.samplesite.com," then you would login to your webmail account at "http://pop.samplesite.com." Alternatively, you may login at "http://pop.speartek.com." 
2. Navigate to the message from the sender you wish to whitelist.
   1.  Drag-and-drop this message to the Whitelist folder (within the Filters folder) in the Folder pane; OR
   2.  Right-click this message within the Message pane and select Whitelist Sender and click OK.

When you whitelist a sender directly from a Spam Report, that sender is automatically added to the global Whitelist above.

Manually create a rule to whitelist a sender 

If you wish to whitelist a sender and do not currently have a message from this sender stored in your webmail account on our mail server, then you will need to create a rule to whitelist the sender.

To create a rule so as to whitelist a sender, you can do the following:

1. Login to your webmail account with your full email address and password. (Additional Information)
   • Note: The URL to access your webmail account is typically "pop." followed by your domain name. For example, if your website is "http://www.samplesite.com," then you would login to your webmail account at "http://pop.samplesite.com." Alternatively, you may login at "http://pop.speartek.com."
2. Mouseover Tools and select Rules.
3. Click the Add button within the Rules window.
4. Enter a name for this set of rules in the Title field (i.e. Allowed Senders).
5. Click the Add button under the Conditions tab.
6. Leave "From:" selected from the 1st drop-down menu.
7. Leave "contains" selected from the 2nd drop-down menu.
8. Enter the email address that you wish to whitelist within the text input field.
9. Leave the Match case and Whole word checkboxes unchecked.
10. Click the Actions tab.
11. Check the Message checkbox and select "Accept" from the drop-down menu.
12. Click the OK button within the Rule window.
13. Click the OK button within the Rules window.  

Manually add an address to an existing rule

Once you create a rule, you can add other email addresses to that rule.

To add an address to an existing rule, you can do the following:

1. Login to your webmail account with your full email address and password. (Additional Information)
   • Note: The URL to access your webmail account is typically "pop." followed by your domain name. For example, if your website is "http://www.samplesite.com," then you would login to your webmail account at "http://pop.samplesite.com." Alternatively, you may login at "http://pop.speartek.com." 
2. Mouseover Tools and select Rules.
3. Select the rule you wish to edit (i.e. Allowed Senders) and click the Edit button within the Rules window.
4. Click the Add button under the Conditions tab.
5. Select "OR" from the 1st drop-down menu.
6. Leave "From:" selected from the 2nd drop-down menu.
7. Leave "contains" selected from the 3rd drop-down menu.
8. Enter the email address that you wish to whitelist within the text input field.
9. Leave the Match case and Whole word checkboxes unchecked.
10. Click the OK button within the Rule window.
11. Click the OK button within the Rules window.

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